Privacy Policy

1. Who We Are

B&A Firewood is a family-run firewood supplier based in Haslington, Cheshire. We are the data controller for any personal data you provide when using this website or ordering from us.

2. What We Collect

• Order details: name, address, mobile, email, delivery notes
• Postcode lookups: postcode and whether we deliver to your area, so we can understand demand
• Contact enquiries: name, email, phone, message
• Newsletter/subscriber email: if you opt in
• WhatsApp click data: which page you were on when you clicked our WhatsApp button (to understand how customers prefer to order)

3. How We Use Your Data

• To deliver your order and contact you about it (by text, email or WhatsApp)
• To send refill reminders if you've asked for them
• To send seasonal offers if you've opted in
• To understand where demand is (postcode lookups) and how customers prefer to contact us

We do not sell your data. We do not pass it to third parties for marketing.

4. Legal Basis

We process your data under: (a) performance of a contract (to fulfil your order); (b) legitimate interest (understanding demand and improving service); (c) consent (reminders and marketing). You can withdraw consent at any time.

5. How Long We Keep Data

Order data is kept for as long as needed to provide our service and for tax/accounting purposes (typically 6 years). Postcode lookup and contact event data is kept to understand demand trends. You can ask us to delete your data at any time.

6. Your Rights

Under UK GDPR you have the right to: access your data, correct it, delete it, restrict processing, object to processing, and data portability. To exercise any of these, contact us by phone, WhatsApp or email.

7. Cookies

This website uses minimal cookies/local storage for functionality (remembering your postcode and basket). We do not use tracking cookies or third-party advertising cookies. No payment cookies are used as we do not take online payment.

8. No Card Data

Because payment is taken on delivery by the driver (cash or card), this website does not collect, process or store any card or payment information.

9. Contact

To ask about your data, contact B&A Firewood, Haslington, Cheshire CW1 — by phone, WhatsApp or email.